Everything a repairs coordinator needs to stop wasted journeys
HomeTrace is a focused set of tools designed around one goal: getting ahead of no-access visits before they happen. No bloat, no complexity, just the capabilities that make a real difference to your team's day.
Know which visits are at risk before the operative leaves
HomeTrace monitors your upcoming appointment schedule and surfaces jobs where resident availability hasn't been confirmed. Coordinators see a clear, prioritised view of which appointments need attention, so they can focus their time where it matters most, not scroll through a full diary looking for problems.
- Prioritised list of unconfirmed and at-risk appointments
- Risk signals based on confirmation status, lead time, and address history
- Updated in real time as responses come in from residents
Residents confirm, cancel, or reschedule — without calling in
HomeTrace sends automated reminders to residents via SMS and email at configurable intervals before their appointment. Residents can respond directly to confirm they'll be home, flag that they won't be available, or request a different time - all without picking up the phone or contacting the contact centre.
- SMS and email reminders sent automatically at set intervals
- Residents respond with a single tap. No app or account needed
- Responses captured instantly and surfaced to the coordinator
Turn cancellations into completed repairs
When a resident indicates they won't be available, HomeTrace flags the slot for reallocation immediately, before the operative has set off. Coordinators can pull in another job from the backlog and fill the gap, turning what would have been a wasted journey into a completed repair.
- Freed-up slots surfaced automatically for reallocation
- Coordinator notified in real time with enough lead time to act
- Backlog jobs matched to available slots to maximise daily completions
Designed to be used every day
HomeTrace isn't a reporting tool you check once a month. It's a live operational layer that coordinators interact with throughout the day — seeing what's at risk, acting on responses, and recovering capacity in real time. The interface is simple by design, because the people using it are busy.
No training required
The coordinator view is straightforward enough that most users are comfortable within a single session.
Works on any device
Access HomeTrace from desktop, tablet, or mobile — wherever your coordinators are working.
Immediate value
Most organisations see a measurable reduction in no-access visits within the first few weeks of going live.
See the features in action
Book a short demo and we'll walk you through exactly how HomeTrace works — tailored to your team's setup.