More Repairs Completed. Fewer Wasted Journeys.
HomeTrace helps housing associations reduce no-access visits by confirming resident availability before an operative is dispatched, so your repairs team spends time fixing homes, not chasing empty doors.
Helping repairs teams recover operative capacity across the UK
Every failed visit is a wasted journey your team can't afford
When an operative arrives and no one is home, you lose the appointment slot, the travel time, and the opportunity to complete a repair. It happens every day, and it adds up fast.
- Residents forget appointments or aren't available when the operative arrives
- Coordinators have no early warning when an appointment is at risk
- Failed visits create a backlog, increase costs, and frustrate residents
How HomeTrace Works
A lightweight layer that sits alongside your existing repairs system — no rip and replace required.
Identify at-risk appointments
HomeTrace flags upcoming appointments where resident availability hasn't been confirmed, giving coordinators time to act.
Capture availability early
Residents are contacted automatically to confirm they'll be home. Cancellations and rescheduling requests are captured before the operative sets off.
Recover the slot
Freed-up slots are reallocated to other jobs. Your team completes more repairs with the same operatives — no extra resource needed.
Built for repairs coordinators, not IT departments
Appointment risk flagging
See which upcoming visits are unconfirmed at a glance. Prioritise outreach where it matters most before operatives leave the depot.
Automated resident reminders
SMS and email reminders go out automatically. Residents confirm, cancel, or request a new time, without calling the contact centre.
Slot recovery workflow
When a resident cancels early, the slot is flagged for reallocation. Coordinators can fill it with another job rather than losing it entirely.
Works with your existing system
HomeTrace sits alongside your housing management or repairs system as a lightweight operational layer. No migration, no disruption.
We were losing dozens of operative hours every week to no-access visits. HomeTrace gave us visibility we never had before, and the ability to actually do something about it before it was too late.
Calculate Your Recoverable Repairs Capacity
See what reducing no-access could mean for your repairs team.
Total scheduled repair visits in a typical month
Percentage of visits where the operative cannot gain access
Adjust to model different outcomes.
Your Potential Impact
Results update as you adjust the inputs.
Illustrative estimates assume £50 of potential value and 45 minutes of operative capacity per avoided no-access. Adjust the reduction to explore different scenarios. Actual impact will vary by repairs operation.
See How Much Capacity You Could Recover
Book a DemoReady to stop losing operative time to empty doors?
See how HomeTrace helps repairs teams complete more jobs with the capacity they already have.