Built by people who've seen the problem first-hand
HomeTrace was founded by people with direct experience in social housing operations, people who understood that no-access visits weren't just a nuisance, they were a systemic drain on repairs teams that nobody had properly solved.
Where it started
The idea for HomeTrace came from conversations with repairs managers and coordinators who were frustrated by the same thing: operatives arriving at properties to find no one home, day after day, with no early warning and no way to recover the lost time.
Existing systems were built to manage repairs... not to prevent wasted journeys. Coordinators were left chasing residents by phone, manually checking appointment lists, and writing off failed visits as an unavoidable cost of doing business.
We believed it didn't have to be that way. With the right nudges at the right time, most no-access visits are preventable. HomeTrace was built to prove it.
The problem we're solving
No-access visits are one of the most persistent and costly inefficiencies in social housing repairs. When an operative arrives and no one is home, the organisation loses the appointment slot, the travel time, and the opportunity to complete a repair that a resident is waiting for.
Most of these visits are preventable. The resident was unavailable, but nobody knew until it was too late. HomeTrace closes that gap.
Our mission
To help housing associations complete more repairs with the resources they already have, by eliminating the wasted journeys that erode operative capacity every single day.
Lightweight by design
We don't ask organisations to replace what's working. HomeTrace sits alongside existing systems and adds value without adding complexity.
Built for coordinators
The people who use HomeTrace every day are repairs coordinators, not IT teams. Everything we build is designed to be simple, fast, and immediately useful.
Focused on outcomes
We measure success in completed repairs and recovered operative hours, not features shipped or dashboards built.
Honest about what we are
HomeTrace is a focused tool that does one thing well. We're not trying to be a full housing management platform, and we never will be.
Want to know more?
We're happy to talk through how HomeTrace could work alongside your current setup — no pressure, no lengthy sales process.